Delete a patient

How do I delete a patient?

Data deletion regulations (RGPD)

In accordance with European regulations (RGPD), a patient can only be deleted in the following cases:

1. The patient has never downloaded or used the application: you can delete their profile directly from your dashboard.
2. The patient has activated his account but wishes to delete it permanently:
   • Patients can request deletion of their account by clicking on "Delete my account" in the application.
   • The request will be forwarded to our DPO (dpo@tilakhealthcare.com).
   • Once the request has been received, the patient's data will be anonymized and then manually deleted from our servers.
   • The patient will receive a notification confirming the deletion of their account.

Automatic deletion :
All patient data is automatically deleted after two years of inactivity.

How do I delete a patient who has never downloaded the application?

1. Log in to your dashboard: Go to the "Archived patients" section in the left-hand menu.
2. Delete the profile:
   • Locate the patient you wish to delete.
   • Click on "Delete" in the Actions column.
   • The profile will be permanently deleted.

⚠️ Important points:
Once deleted, the patient profile cannot be recovered.
The data of patients who have activated their account is anonymized before deletion.